SAP S/4 Monitoring & Support Services

About Service

Monitoring past and current information about the performance of the SAP HANA database is important to prevent performance issues and for root-cause analysis of problems.

SAP footprints can be entirely S/4HANA or a combination of S/4HANA and other SAP platforms such as Business Suite 7/ECC6. Crafsol offers seamless SAP support and maintenance services across all client SAP systems, regardless of configuration.

We can assist to stabilize operations on current S/4HANA versions and minimize the inevitable churn of continuous upgrades and updates as a developing S/4HANA system matures over time. Highly qualified professionals with years of experience in SAP application maintenance and support enable clients to move their emphasis and resources away from low-value recurring upgrades and toward investing in high-value business initiatives that create competitive advantage and growth.

Key Features of our Support and Monitoring Services

  • 24 X 7 Support - 24x7 premium support coverage delivered by SAP certified engineers.
  • Service Assurance - SA driven service quality metrics with regular monitoring and reporting.
  • Focus on Customer Satisfaction - Client satisfaction dashboards to analyze and optimize operational efficiency

Why Choose BCS

  • User Creation / Deletion / Lock / Unlock
  • Password Reset.
  • Role Assignment.
  • Role Modification / Move to Quality for testing
  • Analysing user authorization – Segregation of Duties.

BASIS Support and Monitoring

  • User Administration.
  • Patch Updates.
  • System Setup and Refresh.
  • Profile Setup.
  • Product Upgrade.
  • Customer Administration
  • Licensing Management
  • Transport Management.
  • Alert monitoring.
  • Monitor jobs
  • Monitor buffer statistics, SAP memory, swaps, and hit ratio.
  • Monitor memory and CPU consumption.

Function Support

  • General Level 2 Support.
  • Support Existing Business Processes.
  • Resolution to unexpected system responses.
  • SAP Customizations for change/new Business Processes.
  • Documentation.
  • User Training.